The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 25 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Locker room
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Heating
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Royal Victoria Dock, Western Gateway,
London,
United Kingdom,
E16 1AL,
Greater London
Map view
street view
Royal Victoria Dock, Western Gateway,
London,
United Kingdom,
E16 1AL,
Greater London
City landmarks
Convention Centre
ExCeL London
740 m
Event hall
The O2
3.2
km
Library
Charlton House
3.3
km
Castle
Tower of London
6.7
km
Adjacent to North Greenwich Pier
Quantum Cloud
1.1
km
Harbour
Trinity Buoy Wharf
870 m
Royal Victoria Dock
The Dockers Sculpture
1.3
km
Old Royal Naval College
Old Royal Naval College
3.3
km
Canning Town
1.9
km
The O 2 Peninsula Square
STAR WARS Identities at The O2
1.3
km
The O2
I Am the Greatest
1.2
km
Peninsula Square The O2
DC Exhibition
1.3
km
Harbour
Tower Bridge
6.6
km
The O2 Meridian Gardens
Dinosaurs Unleashed London O2
1.3
km
Gallery
Now Gallery
1.4
km
Museum
Museum of London Docklands
3.1
km
Three Mill Lane
House Mill
2.9
km
Royal Arsenal
4.1
km
Park
Greenwich Peninsula Ecology Park
1.4
km
Art object
Traffic Light Tree
2.1
km
64 Orchard Place Trinity Buoy Wharf
Longplayer
840 m
Park
Thames Barrier Park
2.0
km
Museum
Cutty Sark
3.5
km
Peninsula Square
Up at The O2
3.2
km
Silvertown
2.4
km
The Millennium Dome Millennium Way
3.5
km
Edmund Halley Way
Emirates Aviation Experience
3.0
km
Nearby
Museum
The Crystal
330 m
Bridge
Royal Victoria Dock and Bridge
520 m
27 Western Gateway
Emirates Air Line
540 m
Restaurants
Docklands Bar & Grill
150 m
Royal Victoria Dock Western Gateway
Al Masar
30 m
8 Western Gateway
Heroica Lounge
120 m
Western Gateway Royal Victoria Dock
Marina
150 m
Unit 4A
Eeshi's Kitchen
210 m
Western Gateway Unit G2
Prime Burger ExCel London
610 m
ExCel London Exhibition Centre 1 Western Gateway Royal Victoria Docks
China Palace
330 m
K Warehouse 2 Western Gateway Unit R1 Warehouse
Zero Sette Restaurant
360 m
K Warehouse 2 Western Gateway Unit R3
Bagel factory
350 m
1 Western Gateway ExCel Centre
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
comfortable
friendly staff
smaller rooms
grubby location
7.6/10
Very good
Rooms
7.6
Location
7.5
Service
8.1
Dining
7.2
Guest reviews
7.6/10
based on 11 reviews
4/5
based on 2193 reviews
8.3
8.3/10 based on 4457 reviews
#379 of 1,129 hotels in London based on Tripadvisor
Eleanor
United Kingdom,
April
2024
7.4/10
The hotel offers rooms to a high standard, although the location could be challenging for those with mobility issues. The service varied greatly from unfriendly encounters to extremely accommodating staff. The location is convenient for accessing public transportation but may not be ideal if you prefer central city stays. The dining experience was varied with a wide selection available. Overall, value for money is decent, and the hotel facilities are satisfactory.
Rooms
8.0
The rooms are kept to a high standard.
Service
7.0
The service ranged from unfriendly encounters to extremely accommodating staff.
Location
7.0
The location offers convenient access to public transportation.
Dining
8.0
The dining experience offers a wide selection.
Facilities
7.0
The hotel facilities are satisfactory.
Victor
United Kingdom,
April
2024
7.6/10
The hotel had high-standard rooms; clean, not very big but spacious. The service was friendly and helpful, although there was a rude encounter. The location was amazing for accessing the O2 and getting around easily. The dining experience varied from very nice to disappointing. Overall, a decent stay with some minor issues.
Rooms
8.0
The rooms were very clean, not very big but really spacious.
Service
7.0
The service was friendly and helpful with a slight rude incident.
Location
9.0
The hotel is perfect for the O2 and has a great location, close to the Emirates Skyline.
Dining
6.0
The dining experience ranged from very nice to inadequate for the price paid.
Facilities
8.0
Facilities were good with an agreement for outside parking.
John
United Kingdom,
March
2024
7.2/10
The hotel room was spacious and very comfortable, offering a good view point for the local NYE fireworks, but it was smaller than expected for a twin double bed room. The service, particularly from the manager, was helpful and exceptionally friendly, though I still had concerns over extra charges. The location was convenient for accessing central London and attending events at the 02 arena, yet it felt a bit grubby in some areas. The dining experience was satisfactory with a good selection at the buffet, but pricing at nearby places was more attractive. The facilities were decent overall.
Rooms
7.0
The room was spacious and very comfortable, offering a good view point for the local NYE fireworks, but it was smaller than expected for a twin double bed room.
Service
8.0
The service, particularly from the manager, was helpful and exceptionally friendly, though I still had concerns over extra charges.
Location
6.0
The location was convenient for accessing central London and attending events at the 02 arena, yet it felt a bit grubby in some areas.
Dining
7.0
The dining experience was satisfactory with a good selection at the buffet, but pricing at nearby places was more attractive.
Facilities
8.0
The facilities were decent overall.
comfortable
smaller rooms
David
United States,
March
2024
7.2/10
The hotel rooms, while spacious and offered a late check-out option until 4 pm, are unfortunately impacted by the ongoing construction noise starting daily at 6:30 am over the past 9 months. However, the hotel staff goes above and beyond to fulfill requests, even surprising us with a small gift and balloons upon arrival and offering various services like dry cleaning and laundry. The location is convenient, just about 15 minutes from the city center by tube, although the room felt cramped with closed windows and long curtains blocking natural light. The dining experience provided various options of better quality than expected but availability of items was inconsistent. Despite these drawbacks, the hotel's facilities are convenient and well-kept.
Rooms
7.0
The rooms are spacious with a late check-out option until 4 pm, but ongoing construction nearby starting every day at 6:30 am has been disruptive over the past 9 months.
Service
8.0
The staff is under a lot of pressure but managed to fulfill our requests promptly, including a thoughtful surprise of a small gift and balloons in our room.
Location
6.0
The hotel's convenience to the city center by tube is great, though the closed windows with long curtains made the room feel cramped and less airy, detracting from the otherwise handy location.
Dining
7.0
The dining offered various options of better quality than expected, but availability of items was sometimes a concern.
Facilities
8.0
The hotel facilities are convenient and well-kept.
Steve
United Kingdom,
January
2024
7.8/10
My stay at the hotel was very comfortable despite being next to the lift where early morning queuing woke me up. The spacious room with AC and comfy beds made up for it, and I loved the delicious room service. The hotel's location near the DLR line and the cable car was convenient for exploring the area.
Rooms
8.0
The room was really nice with AC and 2 double beds, although it was next to the noisy lift area. The beds were very comfy with lovely linen.
Service
7.0
The staff were friendly and accommodating overall, making my stay enjoyable.
Location
9.0
The location was great, just a 2-minute walk to DLR line from Canning Town and the cable car to the 02 Arena. Very convenient for exploring London.
Dining
7.0
The dining experience was good overall, but some dishes like the scrambled eggs were not up to par. Room service was tasty and convenient.
Facilities
8.0
The hotel boasts a swimming pool on the first floor, though I didn't have the chance to use it. Nice to have this facility available.
Thomas
United Kingdom,
November
2023
7.8/10
The hotel had a good variety of rooms, but only accommodated 2 guests even though there was a double bed. The lack of bathrobes and slippers was a downside, but the room was clean and the bed was comfy.
Rooms
8.0
The room was clean and the bed was comfy, but only accommodated 2 guests despite having a double bed.
Service
9.0
The service was lovely and helpful. Although there was an initial noise issue, the staff promptly resolved it and were very helpful. I would book again.
Location
9.0
The location was perfect for our visit to the O2, with easy access to the cable car and close proximity to the Emirates Skyline. There were also a few dining options nearby, and the ability to use the cable car for convenient transport.
Dining
6.0
The dining experience was a bit of a scramble with not enough space for all guests, resulting in queues for a table. The breakfast options and coffee were disappointing for the price paid.
Facilities
7.0
The hotel had good facilities overall.
Edward
United States,
September
2023
7.8/10
My stay at the hotel was pleasant overall. The room I initially had some issues with, but thanks to the attentive receptionist Fatima and the excellent maintenance team, it was quickly resolved. I enjoyed a lovely view of the river from the room, but it wasn't what I expected as I had booked a Queen room with a different view. The pool and steam room facilities were great.
Rooms
7.0
Despite the initial hiccup, the room turned out to be comfortable with a lovely river view.
Service
9.0
The service at the hotel was exceptional. From reception to the bar and restaurant, the staff were always helpful, accommodating, and had a positive attitude, making my stay enjoyable and smooth.
Location
8.0
The hotel's location was perfect for my needs as it was close to the O2 where I had an event. It was also near the Emirates Skyline, offering convenience for transportation.
Dining
7.0
The dining experience was satisfactory, but not exceptional. The food was good, but the options were somewhat limited, and the service could have been better.
Facilities
8.0
The hotel offered a good range of facilities including dry cleaning, housekeeping, and a welcome drink. However, some areas like the dining room could use improvement.
Great service
Limited dining options
James
United Kingdom,
September
2023
7.8/10
My stay at the hotel had its ups and downs. While the room had amazing views, it was smaller than expected, and there was a mix-up with my booking that caused a delay during check-in. The staff, especially Samantha and Theo, were fantastic, but there were some mechanical interactions initially. The location was perfect for my visit to the Excel Centre, but transportation was a bit of a struggle due to closures. The dining experience was enjoyable overall, although it got busy at times. The facilities offered were good, but I wish the room had been warmer for my liking.
Rooms
7.0
The room had amazing views but was smaller than expected. There was a delay during check-in due to a booking mix-up.
Service
9.0
The staff, especially Samantha and Theo, were fantastic. Some initial interactions felt mechanical.
Location
8.0
The location was perfect for my visit to the Excel Centre, but transportation was a bit of a struggle due to closures.
Dining
8.0
The dining experience was enjoyable overall, but it got busy at times.
Facilities
7.0
The facilities offered were good, but I wish the room had been warmer for my liking.
Donald
United Kingdom,
August
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms were clean, spacious, and well-equipped, providing a comfortable stay. However, there were some cleanliness issues like dirty peanuts on the floor and stains on the curtains and sofa bed. The service was a pleasant surprise with warm and attentive staff, making the overall stay enjoyable. The location was convenient for accessing Excel or O2, although some nearby food stalls lowered the area's quality. The dining experience was satisfactory with a good selection, but some improvements could be made to speed up service. Overall, for the price paid, it was a worthwhile stay.
Rooms
8.0
The rooms were clean, spacious, and had everything we needed at hand.
Service
9.0
The service was warm and attentive, with polite housekeepers and quick check-in/out processes.
Location
7.0
The location was convenient for accessing Excel or O2, but nearby food stalls slightly detracted from the area's quality.
Dining
7.0
The dining experience was decent with a good selection, but some service improvements could enhance the experience.
Facilities
8.0
The hotel offers good facilities to make the stay comfortable.
David
United States,
August
2023
8.0/10
I had a wonderful stay at the hotel located just 2 minutes from the DLR line and the cable car to the O2 Arena. The room was comfortable with AC and two double beds, perfect for a relaxing stay. The hotel also offers a nice swimming pool, even though I didn't get to use it. The location was convenient for exploring the area although there were some minor inconveniences with the facilities.
Rooms
8.0
The room was really nice with AC and 2 double beds. The beds were really comfy with lovely linen. I also enjoyed the room service, especially the tasty croque monsieur.
Service
9.0
The staff was lovely and accommodating, providing great service during breakfast.
Location
8.0
The hotel is located 2 minutes from the DLR line and the cable car to the O2 Arena, making it a convenient base for exploring the area.
Dining
8.0
The breakfast was really good, offering a nice variety of food in a great location next to the cable cars and close to the O2 Arena.
Facilities
7.0
The swimming pool was relaxing, and the hotel offers free Wi-Fi, which was a nice touch.
Edward
United States,
July
2023
7.4/10
The hotel offers spacious and comfy rooms with the convenience of interconnected doors for those needing additional space, but noise from neighboring rooms can be a concern. The facilities are clean and comfortable, although the temperature control may be impacted by frequent door openings. The service is professional, with minor inconveniences compensated with thoughtful gestures. The location, while ideal for accessing the O2 and the Emirates Airline cable car, might benefit from some renovation. The dining experience provides a variety of quality options, and the facilities are well-maintained.
Rooms
8.0
The rooms are well-appointed and cozy, with ample space and comfortable beds.
Service
7.0
The service was professional, with minor issues promptly addressed and compensation offered.
Location
6.0
The hotel's location is convenient for accessing the O2 arena and the Emirates Airline cable car, with nearby amenities like Tesco express.
Dining
8.0
The dining options offer a wide variety of dishes, including fresh, made-from-scratch pizzas.
Facilities
8.0
The facilities are well-maintained and provide a comfortable environment for guests.